Last updated: Mar 23, 2022
Welcome back to Walt Disney Concert Hall!
We are committed to ensuring that you have an exceptional concert experience, with confidence in the policies and procedures designed for a safe environment for all.
In addition to Venue Policies, the following protocols are required for all visitors:
Proof of full vaccination is required for everyone attending LA Phil concerts as well as all staff, vendors and artists working the events. Additionally, photo I.D. is required (for all guests age 18 and older).
“Fully vaccinated” means your first visit is at least 14 days after your final dose. Authorized vaccines include those recognized either by the World Health Organization (WHO) or the U.S. Food and Drug Administration (FDA). Along with their ticket and photo I.D. (for guests age 18 and over), all attendees will need to bring either their physical vaccination card, a picture of their vaccination card, or a digital vaccination record. All California residents may request a digital vaccination record at MyVaccineRecord.cdph.ca.gov.
At this time, we are unable to welcome guests under the age of 5 who are not yet eligible for vaccination.
Per the guidance from Los Angeles County Department of Public Health, the LA Phil strongly recommends that everyone obtain a booster dose when eligible, but it is not required.
Go to MyTurn.CA.gov to make your vaccination appointment.
If you will not be fully vaccinated by the date of your planned visit, you may return your tickets for a credit on your account, donate your tickets, or request a full refund by emailing email@example.com prior to your concert.
Vaccination Verification Process at Walt Disney Concert Hall:
Before entering the venue, each guest will need to verify their own vaccination record. You will find vaccination verification agents in or just outside the Grand Avenue lobby. Each agent will be dressed in an orange or teal vest or red jacket.
Any of the agents can process your verification. To keep things moving along, please have whatever form of vaccine record (printed or digital) and your photo ID ready when you get to one of the agents. Upon verification, you will receive a wristband, showing that you are cleared for entry. Once you have that wristband, you may proceed directly to any one of the ticket scanners inside the concert hall.
Guests must wear a mask at all times unless they are actively eating or drinking in designated areas.
Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. The following are prohibited: Masks with exhalation valves; masks made of loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone (inadequate protection). Designated areas for eating or drinking include all outside areas and the Concert Hall Café seating area. Masks will be available upon request.
Stay at home if you are ill.
Stay home if you are sick or have COVID-19 symptoms, have been in contact with someone known to be or suspected to have been infected with COVID-19 within the last 10 days, or if you are subject to a quarantine or isolation order. For ticket return options, please contact Audience Services.
Sanitize your hands frequently.
Wash your hands with soap and water for at least 20 seconds.
Enhanced Health and Safety Measures
In alignment with the Los Angeles County Department of Public Health’s guidelines, the LA Phil has implemented the following policies and procedures to provide a safe environment for our audiences, artists, and staff:
Improved indoor air quality
Walt Disney Concert Hall, and the entire campus at The Music Center, has improved air circulation and filtration across all spaces becoming the first performing arts center to earn the UL Verified Healthy Buildings Mark for Indoor Air Quality.
Reduced contact experience
Digital tickets are able to be scanned directly from your mobile device. Learn more here. Restrooms have touchless fixtures, and program books will be available in both printed and digital formats.
Hand sanitization stations
Hand sanitization stations are positioned throughout the Hall.
Enhanced cleaning measures
We have developed and implemented a Music Center-specific Enhanced Cleaning Program using EPA-approved COVID disinfectants with expedient cleaning of the entire campus. Learn more on their website.
LA County Resources
The following documents and webpages include information regarding CDC's latest booster dose changes:
COVID-19 Vaccine Eligibility table - summarizes eligible ages for primary, additional and booster doses for FDA approved/authorized COVID-19 vaccines.
COVID-19 Vaccine: When You've Been Fully Vaccinated webpage - summarizes information on what to expect after and the benefits of being fully vaccinated.
COVID-19 Vaccine: How to Get Vaccinated webpage - booster dose and immunocompromised sections are updated.
COVID-19 Vaccines Booster Doses table - summarizes booster dose schedule for Pfizer, Moderna and Johnson & Johnson primary vaccine dose recipients.
COVID-19: Doses for People Who are Immunocompromised table - an additional primary (3rd) dose is strongly recommended for people age 5 and older with moderately or severely weakened immune systems.
Other pertinent information and resources can be found on the Los Angeles County Department of Public Health website at http://publichealth.lacounty.gov/media/Coronavirus/