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Visit Walt Disney Concert Hall

We are committed to ensuring that you have an exceptional concert experience, with confidence in the policies and procedures designed for a safe environment for our audience, staff, and artists. As conditions in our community evolve, we will continue to evaluate our policies with a focus on public safety.

For details about the safety practices at Walt Disney Concert Hall, please visit www.laphil.com/safety.

 

Guest Requirements

In addition to Venue Polices,, the following protocols are required for all visitors:

Masks are Required.

Guests must wear a mask at all times unless they are actively eating or drinking in designated areas.

Wear a mask with two or more layers. Wear the mask over your nose and mouth and under your chin. The following are prohibited: Masks with exhalation valves; masks made of loosely woven fabrics; scarves, buffs, bandanas, gaiters, and face shields alone (inadequate protection). Designated areas for eating or drinking include all outside areas and the Concert Hall Café seating area. Masks will be available upon request.

Vaccination is Recommended. 

The Los Angeles County Department of Public Health recommends all guests, 6 months and older, either be fully vaccinated or obtain a negative COVID-19 viral test prior to entry, but it is not required.

 

Stay at home if you are ill.

Stay home if you are sick or have COVID-19 symptoms, have been in contact with someone known to be or suspected to have been infected with COVID-19 within the last 10 days, or if you are subject to a quarantine or isolation order. For ticket return options, please contact Audience Services prior to your concert.

 

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Walt Disney Concert Hall is located at Getting Here.111 South Grand Ave, Los Angeles, CA 90012.  For directions, information about rideshare and drop-off, and public transportation, please visit

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Visit our Getting Here Page for more information about on-site parking and other transportation options.

 

Parking is available directly beneath Walt Disney Concert Hall. Enter on Second Street or Lower Grand Avenue.

  • Operating hours: Monday-Friday: 6am-12am and Saturday-Sunday: 7am-12am

  • Regular parking costs $10 beginning at 4:30pm for evening concerts and two hours before weekday matinees

Accessible Parking
Accessible parking spaces for vehicles displaying valid, state-issued disability parking placards or license plates are reserved near the elevators on each level.

Valet Parking
Valet parking is available for $23 at the Hope Street entrance beginning at two hours before concert start time.

Founders parking entrance opens two and a half hours before concert start time.

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Parking may be purchased on-site upon entrance.  Cash and credit cards are accepted for on-site parking. 

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During Upbeat Live, our pre-concert conversations, key thinkers and guest musicians – including members of the LA Phil – share their expertise and offer historical and cultural context for your program’s pieces, giving you a deeper understanding of the music.  Upbeat live occurs in BP Hall at Walt Disney Concert Hall or the main auditorium for Friday matinees.  These talks are free for ticketholders and last about 1 hour.  They start 1 hour before the concert and at 9:45am for Friday matinees. 

You can also listen to Upbeat Live as you travel Walt Disney Concert Hall.  Stuck in traffic? Dial 1 605 475 4333 on your way to the Hall, enter access code 184648 to join.* 

* Dial in not available for Friday matinees. This number is not toll free, so the cost will depend on rates charged by your long distance carrier (Sprint, Verizon, AT&T, etc.) to area code 605, South Dakota. There are no additional fees. We do not require the use of any specific carrier, nor do we know what rates patrons pay on their calling plans.

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Walt Disney Concert Hall Ticket Information

All sales are final meaning no refunds or exchanges. 

 

Subscribers and Create Your Own patrons have the benefit of exchanging their tickets up to 24 hours before the concert.

Visit our Exchange Tickets page for more information.

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Our digital tickets are not designed to be printed and we do not recommend printing them.  If you do not have access to a smart phone, you may request that the Box Office print and mail your tickets to you.  To ensure that your tickets arrive prior to your concert, please submit your request more than 14 days prior to your concert in writing to information@laphil.org.  Please include the specific performance and tickets you would like printed and your mailing address in the email.

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We’re here to help! You can access your digital tickets at any time by logging into your account. There are step by step guides at laphil.com/digital-tickets to guide you through adding your digital tickets to your smartphone:


1  Log into your account at https://my.laphil.com/
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2.  Select Manage Tickets next to your performance
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3.  Select Access Tickets
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4.  Mark the checkboxes next to the tickets you'd like to add
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5.  Select Add to Apple Wallet
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6.  Select Add All to save the tickets to your wallet
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More information on how to save, manage, and share your tickets is available at www.laphil.com/digital-tickets.  Thank you and we look forward to welcoming you to Walt Disney Concert Hall

Sincerely,
Justin

 

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If you do not have access to a smartphone, you may request that your tickets be printed.  To ensure that your tickets arrive prior to your concert, please submit your request more than 14 days prior to your concert in writing to information@laphil.org or by calling 323 850 2000.  Please include the specific performance and tickets you would like printed and your mailing address in the email.

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All sales are final, meaning no exchanges and no refunds. If you find you are unable to attend a concert you purchased tickets for, you are free to give those tickets to a friend or acquaintance (we can send you instructions on how to do this digitally), sell the ticket through a third party reseller, or donate the tickets. Any donated ticket will count as a a tax-deductible contribution to the LA Phil.

Subscribers and Create Your Own package holders do have the benefit of exchanging tickets.  For more information about Subscriber and Create Your Own package exchanges, visit laphil.com/exchange.

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Absolutely! Contact Audience Services at information@laphil.org or (323) 850 2000 to change the name on your will call tickets. You will need to provide a name, address, and phone number for the person picking up the tickets for verification at the Box Office.

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The only way to know your tickets are valid or authentic is to buy directly from the LA Phil (online via our website, over the phone 323 850 2000 or in person at the Box Office). We cannot verify tickets bought from a third-party.

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The LA Phil is committed to making its concerts accessible to all who wish to enjoy live music. For more information about accessible seating and services at Walt Disney Concert Hall, please visit laphil.com/access.

Accessible seats may be purchased online just like buying any other ticket. Look for the wheelchair and companion logos on the seating chart.

Seating areas for patrons in wheelchairs (and their companions) are available on all levels of Walt Disney Concert Hall. We regret that ushers may not physically assist patrons wishing to transfer into theater seats.

Please note: There are many sold-out concerts at the Walt Disney Concert Hall. Seating and parking are sold on a first-come, first-served basis.

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Gift Cards make a great gift for families, friends, coworkers. Visit our Gift Cards page for more information and to purchase.

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Checking your balance is easy. Simply visit www.getmybalance.com.

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We don't have a relationship with any 3rd-party resale sites and are therefore unable to give specific guidance as to selling your tickets. Each one operates differently, and we cannot guarantee the security of a site that is not ours.  For assistance with a purchase not directly made to the LA Phil, please contact your original point of sale.

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Misplaced tickets? Don’t worry, we have a few options for you.
To send your tickets via text or email, here are the steps:
• Navigate to the My Account Page 
• Under My Upcoming Events, click VIEW TICKETS next to the event that you are attending
• Click SEND VIA TEXT or EMAIL MY TICKETS
• Click the checkbox next to the desired seats
• Input the desired phone number or email address
• Click SEND

NOTE: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use your most recently received tickets
You may also visit the Box Office before your performance to request a reprint of your tickets. Make sure that you give yourself plenty of time and have a photo ID with you.

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If you notice an error in the spelling of your name or have a legal name change, please complete the form at laphil.com/changeofinformation

 

Email addresses, phone numbers, and postal addresses may be updated by logging into your account, and clicking My Account Settings.  YOu may update your phone number, email address and manage your addresses here. 

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If you desire to pay with more than one credit card, please contact Audience Services to complete your transaction.  We cannot accept more than one credit at a time online.

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It means you’ll be unable to see the entire stage from those seats. You’ll have either an incomplete view because of the position of the seats, or something will be in your line of sight – like a handrail, speakers, or the soundboard.

We sell these seats because for many fans an obstructed view is not a problem, and the tickets are clearly labeled at the time of purchase. If you have purchased obstructed/partial view in error, please contact us and we will do our best to try to relocate you.

These seats are marked with different icons on the seat map and in your cart.

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Fees may apply when you purchase a ticket online or over the phone. Tickets purchased at the Box Office may not incur such a fee. The fee is displayed once you add a ticket to your cart so that you are aware of the fees before proceeding with your purchase. 

What does the fee cover: The is fees are used to cover all the costs associated with purchasing tickets. This includes but is not limited to: web hosting, ticketing hardware, customer support, training, credit and debit card processing services, email processing, merchant fees, computer hardware and software, telephone lines, labor and more.

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The information requested may be used for a variety of purposes related to the ticket purchase transaction. These purposes can vary by transaction, but include, for example, allowing us to: ship/deliver tickets and/or receipts; respond to customer service requests; review and enforce limits on the number of tickets purchased per event and to help prevent credit card fraud.

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Sometimes artist management will place a ticket limiter by customer, credit card, billing address, and other criteria to provide access to as many fans as possible.
The criteria can change depending on the type of event. Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets canceled without notice.

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For groups of ten or more, please contact Group Sales at 323 850 2050. See our Group Tickets page for further information.

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Need to get a ticket to a friend? You can now send tickets via text message or email. Here are the steps:

  1. Navigate to the My Account Page and log in to your account
  2. Under My Upcoming Events, click VIEW TICKETS next to the event that you wish to forward
  3. On the event page this takes you to, click the SEND button in order to bring up additional options
  4. Click SEND VIA TEXT or EMAIL MY TICKETS
  5. Click the checkbox next to the desired seats
  6. Input the desired phone number or email address
  7. Click SEND

NOTE: This process will invalidate any previous tickets that may have been sent (mail or electronic). Please use the most recently forwarded tickets.

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While rehearsals are not open to the general public, Subscribers and donors are, at times, invited to rehearsals  Invitational Rehearsals– of our most sought-after membership benefits – are offered to our Subscribers and  Friends and Patrons of the LA Phil donors. Become a donor today!

 

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What to Expect

Most concerts are 2-2 1/2 hours, which typically includes a 20-minute intermission.

Come early for Upbeat Live, the Philharmonic's free pre-concert event where you can learn about the music on your program. This series is offered for most LA Phil performances and starts one hour prior to performance time.

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Never let your wardrobe keep you from a concert! Your experience of the music is what's important, so wear whatever makes you feel comfortable. As you'll see, a lot of concertgoers wear business attire or casual business attire. We do ask that you refrain from using strong fragrances, as they may be distracting to other patrons and the performers.

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Although no special knowledge or experience is needed to enjoy an orchestral concert, certain practices have become customary: • After the orchestra is seated, the first person to come on stage is the concertmaster (the lead first violinist), who is greeted with applause and who then initiates the tuning process. Next comes the conductor (with or without soloist), who is again greeted with applause. Once the conductor has bowed and turned towards the orchestra, everyone becomes quiet so the music can begin. • Silence is the canvas on which music is experienced, so for maximum concentration and enjoyment, the audience should be as quiet as possible. In the sensitive acoustics of Walt Disney Concert Hall, even the slightest noise can be a significant distraction. What would normally go unheard in daily life (whispering, humming, tapping, turning pages, etc.) is noticed by everyone around you. Of course, mobile phones and all other electronic devices must be silenced before the performance begins. • When should I applaud? This has been the subject of much debate. The tradition for the last hundred years or so has been to clap only at the very end of a piece, no matter how many individual movements there are. (In a recital, the custom is to applaud after a group of pieces, as indicated in the program.) The purpose of waiting is to maintain an unbroken atmosphere so that the piece retains its unity and that any spell the music has cast remains unbroken. But in earlier times, it was not unusual for the audience to respond with spontaneous applause, sometimes even insisting that a movement be repeated before a piece could continue. Today, as more music lovers attend classical programs for the first time, enthusiastic applause does occasionally break out between movements. If you are worried about when to applaud, the safest course is to wait until the conductor has turned around to face the audience and everyone is clapping.

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The term "classical music" can be used in two ways. When it's capitalized, it's usually referring to a historical period (c. 1730-1820), the time of Mozart and Haydn. The other meaning of "classical music" is much broader, covering the entire canon of Western art music, from Gregorian chant to Philip Glass and beyond. It encompasses a vast range of styles, forms and techniques, but in one respect, classical music differs from other types by its use of music notation, which is used by composers to indicate the pitch, speed, meter, rhythms and overall execution of the music. From the simplest song to massive compositions of mind-bending complexity, classical music often attempts to affect the mind, body and spirit in profound ways; the greatest examples succeed in doing just that.

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A symphony orchestra is a large ensemble of musicians who variously play strings (violins, violas, cellos, basses), woodwinds (clarinets, oboes, flutes, bassoons), brass (trumpets, French horns, trombones and tubas) or percussion (drums, timpani, bells, etc.). Because of its size (100 or more musicians), an orchestra requires a conductor to keep the players together and present a unified interpretation. Compositions for the orchestra include such works as symphonies and concertos (for soloist and orchestra). Classical music is also written for, and performed by, smaller groups of instruments ("chamber music") or even by just one or two musicians ("solo recital").

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Subscription Packages

Subscription tickets for the Walt Disney Concert Hall have gone paperless and your smartphone is your ticket!

You may view your ticket information by logging into your account at laphil.com at anytime. The barcodes to your tickets will be accessible two weeks prior to the event, but you can download your 2022/23 subscription tickets now!

To guide you in managing your digital tickets, we have created step by step instructions with pictures at laphil.com/digital-tickets

 

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If you notice an error in the spelling of your name or have a legal name change, please complete the form at laphil.com/changeofinformation

 

Email addresses, phone numbers, and postal addresses may be updated by logging into your account, and clicking My Account Settings.  YOu may update your phone number, email address and manage your addresses here. 

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Order Early For Best Seating
Subscriptions are filled in the order received, so you get the best available seats by subscribing early.

Seating Locations Based on Availability
When subscribing online if your requested seating section is unavailable, we will assign the next best available section and refund any difference in price.

Keep a Record of Your Order So You Know When Your Series Begins
Your tickets will be mailed to you in August. Changes can not be made after your series has begun.

Online:

To renew your subscription online, click Log In using your email and password. This will take you to My Account. If you need assistance, contact Audience Services from 12pm to 6pm daily at 323 850 2025.

  1. Under MY SERIES SUBSCRIPTIONS, click RENEW.
  2. To renew your same seats, simply click ADD TO CART at the bottom of the page. To improve/change your seats, click UPGRADE THIS PACKAGE above the package you wish to modify.
  3. Choose IMPROVE MY SEATS or I MUST CHANGE MY SERIES and make the appropriate selections.
  4. If you are changing the number of seats or section, change the number or section that appears, and then select the appropriate buttons below. (If you have special requests, click “Other special requests” and give a brief description. The description field is limited to 100 characters).
  5. Click UPGRADE, and you will be taken back to the cart.
  6. If you have other packages (including parking packages) in the cart, follow these instructions for each of those packages.
  7. Once you have made all your choices for your series, review your selections and click ADD TO CART.
  8. Review your cart, accept the Conditions of Sale, and click CHECKOUT
  9. Confirm your address and phone number. Click CONTINUE.
  10. Enter your payment detail and click SUBMIT.
  11. Your order summary will appear, and an email confirmation will arrive at the email address connected to your account.

By phone:

Contact Audience Services from 12pm to 6pm daily at 323 850 2025.

  1. Select the option for "Tickets at the Hollywood Bowl."
  2. Provide your credit card and series information when requested. (Please have your credit card and series information ready when you call. We accept American Express, Discover, MasterCard, and VISA.)

Please note: If you are requesting to make changes/upgrades to your subscription package, please renew online or via mail.

By mail:

Important: Please fill out the order form in black ink.

  1. Review your series and seating information.
  2. Making changes? Or keeping your seats?

All sales are final meaning no refunds or exchanges. 

 

Subscribers and Create Your Own patrons have the benefit of exchanging their tickets up to 24 hours before the concert.

Visit our Exchange Tickets page for more information.

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  • Emergency exchanges can be made at the Box Office only, up to 5 pm before the performance you wish to exchange into or out of. NOTE: FYI - Exchanging a future date concert into that day’s concert is considered an emergency exchange.
  • For emergency exchanges at the Box Office, please bring your tickets to the Box Office during regular Box Office Hours.
  • Emergency Exchanges cannot be made on the day of a matinee concert. NOTE: Matinee concert subscribers may process an exchange by phone up until 5pm the day before the concert, at no additional fee. Online exchanges become unavailable starting 24 hours before the concert start time.
  • The emergency exchange fee is $10 per ticket
  • Emergency exchanges are not available online, by phone, via fax, or email.
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Group Services

All you need is ten people to qualify as a group.

Remember you can take advantage of our payment plan, which will give you time to organize the required amount of people while reserving tickets early for the best possible seating.

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As soon as you pick your date! Advance ordering is the key to good seats. To order your tickets simply call the Group Services Office at 323.850.2050 and we’ll walk you step by step through the process. All you need is the date of your event and an estimated number of tickets you want to book. It’s that easy!

Group tickets for Walt Disney Concert Hall go on sale in early July. Make sure you are a member of our Group Services Email Club to receive notice of our on-sale date.
 

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Groups receive 20% off the regular adult price of the Terrace and Terrace East/West sections of the theater. We are delighted to be able to offer a student group rate to select performances.
 

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The 30% nonrefundable deposit is required at time of booking, but final payment is not due until six weeks prior to performance date. If you are booking within six weeks of your performance date, payment is due in full at time of booking. We are happy to offer schools, churches, and City or County Park & Recreation Departments wishing to pay by check a two-week allowance for receipt of check.

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Yes! Group orders can be adjusted until the time of final payment. However, once final payment has been received there are no refunds or exchanges.

To make things even easier, you can add additional seats even after you have finalized your order with no additional service charge.
 

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Group ticketing has a flat rate handling fee of $9 per performance, with no per ticket handling fee.

Purchase five or more performances and the handling fee is waived on your fifth performance and every additional performance during that season.
 

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We will make every effort to seat your group together. This is dependent on the availability of seats for a particular performance. Call early for best availability.
 

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Tickets can be located in any section as long as they add up to a minimum of ten tickets per concert date.
 

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Most concerts are 2-2 ½ hours, which typically includes a 20-minute intermission.

Come early for Upbeat Live, the Philharmonic's free pre-concert event where you can learn about the music on your program. This series is offered for most LA Phil performances and starts one hour prior to performance time.

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Convenient motor coach drop-off and pick-up in front of Walt Disney Concert Hall on Grand Avenue. However, motor coach parking in downtown Los Angeles is very limited. Parking lots capable of accommodating coaches have limited spaces. For large events involving multiple coaches we recommend you call the City of Los Angeles for parking alternatives.

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For your protection only the group leader or someone the group leader has designated on your account can make adjustments. If you have someone who will be assisting you, such as a co-chair, secretary/assistant, spouse, relative or co-worker, and you would like them to be able to modify your seats or make a payment, just give us their name and we will add them to your account.

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We start printing tickets the day after the Box Office opens for the season in August. Tickets are printed once your account is fully paid by performance date order. Final payment made at six weeks gets your tickets to you within 30 days of the concert.

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Yes, parking can be purchased when placing your group order. We recommend purchasing parking when you finalize your order, as you most likely won’t know who is attending or how they are traveling until then. Our parking lot is conveniently located just below Walt Disney Concert Hall with elevator and escalator access that brings you directly into the main lobby.

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Self-guided audio tours and guided tours of Walt Disney Concert Hall are offered by the Music Center most days. Tours are an hour long and begin in the Grand Avenue Lobby of Walt Disney Concert Hall. Please visit the Music Center’s Website Tour page to discover your many options Answers to Frequently Asked Questions pertaining to your visit to Walt Disney Concert Hall Box Office Info and Policies.

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